Customer Success Manager, Creative AI
About The Position
Comfy is seeking its first Customer Success Manager to help creative teams integrate Comfy, an open, modular platform for visual AI, into their everyday production workflows. This role involves working directly with strategic customers to drive adoption, resolve adoption barriers, and establish the foundation for the customer success function. The ideal candidate will have hands-on ComfyUI experience, understand creative and technical team dynamics, and possess a proven ability to build customer relationships that lead to sustained adoption. This is a hands-on position requiring leadership in onboarding, product education, and customer relationship management, with a focus on ensuring customers achieve production goals and grow with the Comfy platform.
Requirements
- Hands-on ComfyUI experience. You’ve built workflows, encountered problems, and worked through them. You can explain your choices and help someone else learn.
- Experience owning customer relationships at a technical SaaS, developer tools, creative software, or AI company—typically five or more years.
- A track record of driving onboarding, adoption, retention, and expansion, with concrete examples of your contribution.
- Experience building processes in an early-stage or rapidly growing business.
- The ability to earn trust with both creative and technical stakeholders, from a production artist or VFX supervisor to a pipeline lead or CTO.
- Comfort discussing models, custom nodes, APIs, and workflow dependencies. Coding experience is helpful; practical technical judgment is essential.
- Clear communication, sound prioritization, and the ability to make progress when requirements are still taking shape.
- Experience in film, VFX, gaming, advertising, design, or other creative production environments is especially relevant. So is experience helping an open-source community adopt a commercial product.
Responsibilities
- Lead customers from initial goals to working production workflows, with clear milestones and measurable outcomes.
- Run practical onboarding sessions, workshops, and product deep dives for artists, technical leads, and enterprise teams.
- Help customers navigate workflows, models, custom nodes, and deployment options across ComfyUI, Comfy Cloud, and Comfy API.
- Identify where adoption stalls, troubleshoot the underlying issues, and partner with engineering or our Forward Deployed Creatives when deeper implementation work is needed.
- Own the ongoing relationship with strategic accounts, from onboarding through renewal and expansion.
- Build success plans around each customer’s production goals, stakeholders, and definition of value.
- Recognize risk early and take action on low usage, unresolved technical issues, or changing customer priorities.
- Identify opportunities to expand adoption across teams, workflows, and use cases.
- Define which customers need dedicated attention and where education, documentation, and self-service can scale.
- Build practical playbooks for onboarding, account management, escalations, renewals, and expansion.
- Establish customer health signals and success metrics, including time to first value, adoption, retention, and account growth.
- Turn recurring customer needs into clear product feedback and work with product and engineering to prioritize improvements.
- Help shape and grow the CS team as the business develops.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
