Customer Success Manager
About The Position
Softline Solutions is looking for a Customer Success Manager to join their team. This role is ideal for someone who enjoys a fast-paced, startup-like environment and can adapt to changing priorities. The Customer Success Manager will act as a liaison between clients and internal teams, ensuring client success through effective communication, organized execution, and follow-through. The position requires a balance of interpersonal skills and analytical abilities, focusing on managing client relationships, resolving issues, and demonstrating the value of the company's services.
Requirements
- A fast learner who can adapt quickly to changing priorities.
- Someone who thrives in a fast-moving, collaborative environment with startup energy.
- An analytical thinker with a customer-first mindset.
- A professional communicator who can balance empathy with efficiency.
- Highly organized, proactive, and detail-oriented—because every detail matters when managing multiple clients and projects.
- Demonstrated strong project management skills, specifically with JIRA and Confluence.
Responsibilities
- Build and maintain strong relationships with clients, ensuring long-term success across all company solutions and services.
- Deliver exceptional customer satisfaction through proactive communication and reliable support.
- Collaborate cross-functionally with internal teams—including support, management, and sales—to resolve client or campaign challenges efficiently.
- Conduct research and analysis on campaign performance, billing details, and customer feedback.
- Maintain complete and accurate client data to ensure smooth workflows and quick issue resolution.
- Recommend strategies for client retention and satisfaction.
- Manage client communication on payments, service updates, and general account inquiries.
- Dive into the details of campaign data to uncover insights and opportunities for improvement.
- Manage client review profiles and execute strategies for Online Review Management.
- Set up and troubleshoot Google Business Profiles.
- Analyze and interpret complex campaign data across multiple platforms.
- Track KPIs and compare performance metrics against baselines.
- Conduct deep-dive analysis to identify issues or inefficiencies.
- Launch new campaigns and support product or eCommerce research projects.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
