Customer Success Manager

Sensi.AI • Remote, TX

26d • Hybrid

About The Position

Sensi.AI is transforming home care through agentic AI. The Customer Success Manager is the primary post-sale contact for customers and partners with implementation and clinical teams to lead renewals and growth across an existing customer base. The role builds and maintains customer relationships, helps clients achieve their desired outcomes, maximizes the value they receive from Sensi’s solution, and proactively addresses their needs. As a trusted advisor, the CSM guides clients in using Sensi’s products and services and supports their overall care operations.

Requirements

• At least 3 years of customer-facing experience in customer success and account management roles.
• Bachelor’s degree required.
• Confidence owning accounts and being measured and compensated on metrics such as renewals, upsell, and adoption.
• Strong relationship-building skills, empathy, and urgency in handling customer matters.
• Ability to turn data and anecdotes into value stories and present them to executive-level stakeholders.
• Technical aptitude and interest in becoming an expert in the Sensi product and homecare industry.
• Excellent interpersonal and communication skills, including the ability to work well under pressure.

Nice To Haves

• Prior experience in a clinical, health, or home care environment is highly desirable.

Responsibilities

• Own assigned customer accounts and lead post-sale business efforts.
• Take responsibility for customer renewals and growth.
• Serve as a subject matter expert and trusted advisor, providing guidance on Sensi best practices and customers’ overall care operations.
• Identify and cultivate product adoption and growth opportunities.
• Lead virtual and in-person executive business reviews with customers.
• Manage customer onboarding in partnership with clinical enablement and implementation teams.
• Build trust and integrity with clients, developing new customers into champions and referenceable advocates for Sensi.
• Advocate for customers internally by partnering with engineering, product, and support teams to influence the Sensi roadmap.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level