Customer Success Manager

Coverall•Columbia, MD

2d•Onsite

About The Position

Please note this office is located in Columbia, MD. We're currently seeking a motivated and self-driven individual to join our team! The successful candidate will be responsible for ongoing communication with established customers, as well as training and developing our local franchisees. If you have prior customer service experience and a desire to expand your career, we want to hear from you! Come work for an international leader in the $89+ billion-dollar janitorial services industry. A leading Franchisor in Commercial Cleaning Services for over 35 years, Coverall continues to be named a top Entrepreneur Franchise 500 company. Every customer is paired with a Coverall Franchisee, so you can feel good about helping small business owners in your community! As one of the largest janitorial service companies in the country, Coverall experiences exceptional growth year over year, and we'd love to speak with you about joining our team!

Requirements

Exceptional written and verbal communication skills
Strong training skills
Exceptional problem solving and time management abilities
Proficiency with Microsoft Office Suite and Outlook
Must be able to lift 50-75 pounds
Valid driver's license and reliable transportation

Nice To Haves

Account management preferred but not required

Responsibilities

Ongoing communication to our existing customers, and documentation of calls
New customer set-up
Field and classroom training to our new and existing franchise base
Providing quotes to customers for additional services
Periodically loading equipment onto trucks

Benefits

Competitive base salary
Annual raise program
Fuel / cell phone allowance
Commission incentive program (approximately $3-$5k annually)
Industry leading training
Work-life balance
Fun office culture
Top notch company paid benefits including medical, dental, vision, and matching 401k
Career advancement opportunities - we love to promote from within!
Paid holidays as well as paid personal/sick/vacation time.
Annual Tropical Trip for Top Performers!