Customer Success Manager

Global Payments Inc. • Lindon, UT

1d

About The Position

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Customer Success Manager to help shape the future of global commerce.

Requirements

• Bachelor’s degree or equivalent combination of education and relevant experience.
• 2+ years of experience in client-facing roles such as customer success, consulting, or technical support.
• Strong ability to troubleshoot issues, perform root cause analysis, and translate technical concepts into clear business language.
• Excellent communication and relationship management skills with both internal stakeholders and external clients.
• Ability to manage multiple priorities, apply sound judgment, and deliver results in a fast-paced environment.

Nice To Haves

• 4+ years of relevant experience, ideally in the payments or credit card industry.
• Experience working cross-functionally with technical, product, and account management teams.
• Familiarity with structured issue resolution or client support methodologies.

Responsibilities

• Serve as the primary point of contact for clients, providing technical and product support while ensuring timely resolution of inquiries and issues.
• Manage issue resolution end-to-end, including root cause analysis, coordinating internal teams, tracking progress, and communicating outcomes to clients.
• Build strong client relationships by understanding business needs and proactively identifying opportunities for product adoption and growth.
• Analyze client requests and recommend solutions, system enhancements, or process improvements aligned with best practices.
• Maintain accurate documentation and tracking, while developing functional requirements to support client customizations or system changes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level