Customer Success Manager

Riveron

44d•$135,000 - $175,000

About The Position

Riveron is seeking a Customer Success Manager to shape the post-sale experience for its Cyber Security Advisory (CSA) clients. The role spans onboarding through renewal and focuses on designing and optimizing systems and processes that help customers realize maximum value from Riveron’s services, contributing to retention, account expansion, and company growth. The Customer Success Manager will serve as a trusted advisor, develop a deep understanding of customers’ businesses, and work closely with Sales and Advisory teams to deliver a seamless customer experience. As the voice of the customer internally, the role advocates for customer needs, supports exceptional service delivery, and shares feedback to help shape Riveron’s compliance, privacy, and cybersecurity solutions. The position is suited to someone who builds strong relationships, understands business needs, and thrives in a dynamic, customer-centric environment. Riveron’s CSA services include building governance, risk, and compliance (GRC) and cybersecurity programs; framework readiness; designing and maintaining critical security domains; managed internal controls testing and monitoring; co-sourced or outsourced internal audit; segregation-of-duties and access-risk reviews; policy and procedure development; enterprise risk management; and IT and cybersecurity risk assessment.

Requirements

At least 4 years of experience in a client-facing role, ideally in customer success, managing relationships with fast-paced organizations and a technical product or service offering.
Sophisticated business sense and understanding of the underlying drivers and strategy of customers’ compliance journeys.
Ability to lead technical conversations and persuade others to act based on requirements and the value provided by solutions.
Strong analytical skills and operating rigor.
Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders.
A history of success as a consultant, in pre-sales, technical account management, or an equivalent role.
Experience handling difficult customers or situations and demonstrating resolutions.
Motivation and flexibility to work well in a high-growth environment where things change quickly.
Self-motivation and comfort working remotely and asynchronously.

Responsibilities

Lead post-sale engagement, retention, and growth for assigned customers in close partnership with Sales and Advisory teams.
Support account expansion by identifying opportunities, driving business outcomes, and helping customers succeed.
Collect and articulate customer use cases, case studies, and testimonials.
Develop business reviews and analytics reports for customers.
Share customer feedback and insights with internal stakeholders.
Drive overall account health, including engagement, articulated return on investment, renewals and growth, referrals, and customer satisfaction.
Advocate for customer needs internally and help ensure exceptional service delivery.