Customer Success Manager

Mentimeter•Toronto, ON

4d•CA$85,000 - CA$115,000•Hybrid

About The Position

Mentimeter is an engagement tool with the goal of turning presentations into conversations through real-time interactivity and clear visualizations. The company aims to transform passive meetings, classrooms, and trainings into valuable and memorable moments. As a Customer Success Manager, you will help customers integrate Mentimeter into their daily work life by driving adoption and usage of the Enterprise solution. You will partner with Relationship Managers to ensure customer success and collaborate with Product, Marketing, and Sales teams to deliver an amazing customer experience. You will act as a key project manager for assigned accounts, supporting onboarding, adoption, and training for Enterprise customers. Mentimeter follows the Predictable Revenue model, referencing Dropbox and Slack, and has experienced significant organic growth. The company is growing rapidly, offering opportunities for career development, and is seeking individuals eager to contribute to its global leadership position.

Requirements

3-5 years working as a Customer Success Manager (or in an account management role) in SaaS industry
Experience managing 30 - 50 mid to large cap companies
Strong presentation skills
Communication & Stakeholder Management
Ability to structure your work, prioritize tasks and coordinate internal resources
Excellent data knowledge and strong data-drivenness
Customer and market expertise
Build strong knowledge around your customer book and selected companies/industries
Deep knowledge of Mentimeter and how it can be used across all parts of an organization
Proven leadership skills
A strategic perspective that goes beyond short-term gains, as you will need to juggle many moving parts in order to match both the customers and Mentimeter’s strategy

Responsibilities

Understand customer needs and business objectives deeply in order to provide the best fitted onboarding, roll-out, reporting and continuous training solutions
Help your customers develop successful onboarding, roll-out and training strategies by working closely with C-level stakeholders and key influencers in various departments/teams/regions
Act as an expert of Mentimeter towards the customer in order to provide best and most suited advice for usage
Drive Net Revenue Retention by continuously delivering value to customers, ensuring they realize the full potential of our solution
Through strategic conversations, user mapping, and close collaboration with the Relationship Manager, actively uncover and help enable expansion opportunities that support long-term growth
Act as a bridge between sales, product and business development to proactively seek improvement of our Enterprise offering and be the voice of your customers
Act as an internal expert through sharing knowledge and learnings with the organization and assist the rest of the sales team in high level discussions with potential customers
Develop customer success strategies and best practices
Work across the different customer segments in which strategic potential has been identified