Customer Success Manager
About The Position
Logiwa is a premier provider of warehouse management and fulfillment software, offering cloud-based solutions designed for modern business needs. Our Logiwa IO Fulfillment Management System is crafted to support businesses in various sectors, including B2C, DTC, and third-party logistics (3PL). Unlike legacy WMS solutions, we deliver an agile, scalable, and innovative approach tailored to meet the demands of high-volume fulfillment. With headquarters in Chicago and Istanbul, we operate internationally, assisting companies across North America, Europe, and Asia with cutting-edge warehouse management technologies. At Logiwa, our mission is to fulfill brilliantly. We aim to revolutionize fulfillment by combining innovative technology with human expertise, enabling businesses to operate smarter, faster, and more sustainably. We envision a future where companies of all sizes can easily navigate the complexities of modern supply chains, optimize workflows, reduce costs, and enhance customer satisfaction. By combining cutting-edge technology with real-time insights, we strive to make supply chains smarter, more agile, and better connected. We fulfill brilliantly for our people as well. At Logiwa, we prioritize accountability, responsiveness, and togetherness. We stand by our work with reliability and trust, ensuring everyone can count on us. Staying connected is key. We listen, respond, and value every conversation to build meaningful relationships with our customers and our coworkers, locally and across the globe. Our collaborative spirit drives us to grow, learn, and innovate as a team, celebrating each other's successes and achieving more together. Logiwans are creative innovators, analytical thinkers, supply chain specialists, relationship builders, and more. If you’re looking for a small but mighty team where your ideas have impact, and your career can take off, then Logiwa is a great place for you!
Requirements
- 5+ years of experience in a Customer Success, Strategic Account Management, or similar client-facing role within a B2B SaaS environment.
- Proven expertise in supply chain, logistics, or WMS (Warehouse Management System) software is a significant plus.
- Exceptional communication and relationship-building skills, with the ability to influence and negotiate at all levels.
- A proactive and strategic problem-solver with a strong sense of ownership and a bias for action.
- Demonstrated ability to manage a portfolio of accounts while maintaining a high level of organization and attention to detail.
- Bachelor's degree or equivalent professional experience.
Responsibilities
- Manage a portfolio of key accounts, ensuring high levels of customer satisfaction and driving retention.
- Develop a profound understanding of each customer's unique business goals and how the Logiwa platform provides maximum value.
- Conduct high-impact business reviews to showcase value, celebrate successes, and identify new opportunities for growth.
- Proactively monitor customer health and identify potential risks to ensure a seamless and positive experience.
- Collaborate closely with internal teams—including sales, product, and support—to resolve issues, improve workflows, and champion the customer's needs.
- Identify and execute upsell and cross-sell opportunities for Logiwa products and services.
- Partner with our marketing team to highlight customer success stories and create powerful case studies that promote our customers’ achievements.
- Serve as the voice of the customer, providing critical feedback to help shape our product roadmap and strategic direction.
Benefits
- Flexibility to work fully remote, or hybrid if you desire
- 15 days of paid time off + 5 personal days annually
- 12 paid company holidays
- your birthday as a paid holiday
- 100% employer-paid health and dental insurance
- vision insurance
- life insurance
- legal insurance
- pet insurance
- 401(K)
- free access to a confidential certified financial advisor
- Employee Assistance Program - confidential counseling and advice available by phone, web, or text
- Community engagement opportunities like quarterly volunteer days
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What This Job Offers
Job Type
Full-time
Career Level
Senior
