Customer Success Manager (SaaS) | New York hybrid

Workwize • New York, NY

9d • $80,000 - $105,000 • Hybrid

About The Position

Join our team as the Customer Success in the US for our fast-growing, SaaS scale-up. We’re expanding into North America and looking for a strategic, hands-on CSM to join our CSM team. You'll work closely with our customers to drive adoption, retention, and growth—building lasting partnerships while helping shape how we do Customer Success in the US. If you're energized by ownership, impact, and scaling something from day one, we’d love to talk. At Workwize, we’re helping IT teams to easily equip their remote and global teams with all necessary IT equipment. Our automated SaaS platform simplifies hardware deployment, management, and retrieval with fast, reliable deliveries in 100+ countries. With 50.000 users and 120.000 devices under management, we’re solving hybrid work challenges like laptop deliveries, returns and equipment tracking, allowing IT teams to focus less on manual hassles and more on strategic initiatives. Join our team to help shape the future of global collaboration. At Workwize, your work will make a real impact in building smarter, more connected workplaces worldwide. LinkedIn has also recognised Workwize as one of the Top 10 Startups for 2025 in the Netherlands!

Requirements

• Bachelor’s or Master’s degree (or a compelling reason for not completing one)
• 4+ years of experience in a client-facing role, managing complex accounts—preferably in a SaaS environment
• Previous Sales experience - Commercial driven, who knows how to navigate the conversation and add value to our clients
• Strong problem-solving abilities and analytical mindset
• Proficiency in PowerPoint and Excel
• Exceptional attention to detail
• Experience in data analysis and interpretation
• Excellent English communication skills (written and verbal) at a business-professional level

Nice To Haves

• HubSpot experience being a plus
• Ambassador of hybrid working; you support the hybrid working policy - from our office in New York and from home

Responsibilities

• Be responsible for the complete customer lifecycle, ensuring successful delivery, adoption, expansion, and renewal of products and services
• Strengthen relationships by prioritizing engagement with customers
• Focus on driving revenue growth through expansion, identifying opportunities for upselling and cross-selling
• Utilize data analysis and value-driven discussions to enhance adoption and maximize revenue growth potential

Benefits

• 25 days of paid vacation (European-style time off)
• 401(k) with competitive support to help you plan for the future
• Flexible work setups for better work-life balance
• Flexible hybrid work environment.
• Top-notch tools and equipment provided.
• Vibrant, entrepreneurial culture with opportunities for growth.
• The chance to shape how AI is used across an entire product, not just bolt it onto a feature.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level