Customer Success Manager

C.H. Robinson•Eden Prairie, MN

5d•Hybrid

About The Position

C.H. Robinson is seeking Customer Success Managers to support the continued growth and scalability of our Redistribution (Redi) business. This role sits at the intersection of Operations, Sales, Transportation, and Account Management, ensuring solutions are operationally feasible, commercially aligned, and designed to scale. We are hiring across three distinct focus areas within the supply chain: Inbound (IB) Redistribution – focused on supplier management, inventory health, inbound flow, and inventory risk optimization Outbound (OB) Redistribution – focused on order execution, shipment flow, delivery performance, and outbound margin protection Transportation & Redistribution Strategy – focused on transportation design, pricing alignment, network feasibility, and scalability. You will play a critical role in representing the business across all customers, identifying challenges, driving resolutions, and ensuring we deliver consistent service, operational quality, and strong customer outcomes. Unlike traditional roles, you are not assigned to a single customer but instead operate across the broader network to support overall success. At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site four days a week, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy.

Requirements

3-4 years of experience in Account Management, Customer Success, within a supply chain, logistics, or operations environment
Experience in food distribution, warehouse operations, or similar high-volume supply chain environments
Ability to operate in a fast-paced, ambiguous environment and manage multiple priorities simultaneously
Strong problem-solving skills with the ability to make decisions with limited information
Proven ability to work cross-functionally and influence without direct authority
Strong communication skills with internal and external stakeholders
High level of ownership, accountability, and initiative
Comfortable working with systems, data, and evolving technologies including AI
Ability to balance detailed operational execution with broader strategic thinking

Responsibilities

Act as a connector between Operations, Sales, Transportation, and Account Teams to ensure alignment across customer solutions
Execute inbound, outbound, or transportation strategies depending on assigned scope
Monitor inventory levels, shipment flows, and network performance to identify risks and opportunities
Serve as an escalation point for vendor, shipment, or operational issues and drive timely resolution
Partner cross-functionally with vendors, transportation teams, warehouses, and account teams
Ensure data accuracy across inventory, outbound shipments, and transportation assumptions
Support pricing, margin protection, and cost-to-serve improvements
Identify opportunities to optimize processes, improve efficiency, and standardize workflows
Provide visibility into risks such as capacity constraints, inventory issues, and service challenges
Contribute to strategic initiatives that improve scalability, consistency, and overall business performance

Benefits

Three medical plans which include Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan