Customer Success Manager

VioletX • Los Angeles, CA

23d • Hybrid

About The Position

VioletX is hiring a Customer Success Manager (CSM) to ensure our customers get maximum value from our security and compliance solutions while driving expansion and retention. If you’re a proactive, strategic thinker who knows how to upsell, create seamless customer journeys, and leverage AI/automation for scale, this is your chance to build something big. This is a LA-based, hybrid role where you’ll work closely with our team and customers for hands-on collaboration and fast execution.

Requirements

• 3 - 5 years of previous experience in customer success, consulting, or account management.
• Proactive and revenue-driven approach to account management.
• Ability to design scalable customer journeys that drive long-term success.
• Comfortable with CRM, AI-driven automation, and customer engagement tools.
• Based in Los Angeles, CA.
• Ability to work in a hybrid role requiring deep collaboration and customer interaction.

Nice To Haves

• Security or compliance experience is a plus.

Responsibilities

• Build and execute customer journeys that improve adoption, retention, and expansion.
• Ensure every customer is engaged through scalable processes for consistent touch points.
• Upsell & expand customer accounts by identifying additional solutions that provide value and increase revenue.
• Leverage AI & automation using intelligent workflows to track progress, optimize customer interactions, and scale success.
• Track key metrics including NPS, retention rates, expansion revenue, and engagement metrics, making data-driven decisions.
• Collaborate cross-functionally with sales, consulting, and engineering to deliver seamless customer experiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed