Customer Success Manager

Tenable, Inc. • Columbia, MD

23d • $68,994 - $92,331 • Hybrid

About The Position

As a member of the Customer Success team, this role will be responsible for the renewal and expansion for existing Tenable customers in our mid-size Commercial segment. Tenable is the Exposure Management company, relied upon by over 40,000 organizations globally to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. We foster a culture of belonging, respect, and excellence where employees can be their best selves, partnering with talented and passionate people in the industry, with the support and resources needed to do work that truly matters.

Requirements

• BA/BS degree and 5+ years of sales experience focused on renewal or growing existing business
• Experience selling On-Demand, SaaS (Software as a Service) solution or subscription based
• Strong understanding of the products or services offered and the ability to articulate their value to clients.
• Ability to adapt, overcome objections, and learn complex solutions
• Strong time management skills
• Consistent and documented track record for achieving monthly/quarterly/annual target metrics
• Strong oral and written communication skills are a must
• Ability to work in a fast paced, team environment with revenue deadlines
• Working knowledge of Google Suite and Salesforce.com
• Ability to sit and work at a computer for extended periods of time

Responsibilities

• Responsible for renewing and expanding revenue within given client base
• Proactively address any concerns or challenges to secure long-term customer relationships
• Responsible for forecasting and achieving Quarterly & Annual Revenue Targets
• Manage a book of mid-sized clients in our Commercial or Enterprise segmentation
• Responsible for onboarding clients, assisting with client adoption, maintaining client satisfaction through consistent value added communications and meetings
• Collaborate with internal teams such as Territory Managers and Sales Engineers to maintain client health and drive expansion opportunities
• Advocate for the customer within the organization, ensuring their feedback is heard and acted upon
• Identify expansion opportunities through in-depth conversations and relationship building
• May perform other duties and responsibilities that management may deem necessary from time to time

Benefits

• medical
• dental
• vision
• disability and life insurance
• 401(k) retirement savings with company match
• an employee stock purchase plan
• an employee referral program
• flexible spending accounts
• an Employee Assistance Program (EAP)
• education assistance
• parental leave
• paid time off (PTO)
• company-paid holidays
• health and wellness events
• community programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level