Customer Success Manager

Take2 • New York, NY

1d • $100,000 - $150,000 • Hybrid

About The Position

Take2 is an AI agents platform purpose-built for healthcare recruiting. Take2’s agent network automates the end-to-end recruiting process, from sourcing and screening to credential verification, scheduling, and onboarding. We work with enterprise healthcare customers, including some of the largest health systems in the USA.

Requirements

• 4+ years in customer success, implementation, or account management for B2B SaaS, with at least 2 years owning enterprise accounts ($100k+ ACV) and carrying renewal or expansion targets
• Worked with healthcare organizations (health systems, hospitals, or healthcare staffing) or in HR tech / talent acquisition software, and can speak credibly to recruiting leaders about their workflows
• Led complex implementations involving multiple stakeholders, integrations, and change management, and know adoption is won in the field, not in the kickoff deck
• Can navigate large, multi-threaded organizations, from a recruiter on the front line to a CHRO in a business review
• Confident working with limited process or infrastructure (and excited to help us build it out as we grow)
• Analytical and rigorous: track account health, forecast renewals accurately, keep clean CRM records (HubSpot preferred), and use AI tools to work smarter
• Comfortable with emerging AI products, curious about how they work, and able to set the right expectations with customers about what agents can and can't do

Responsibilities

• Own a portfolio of enterprise health system accounts end to end, from post-sale kickoff through implementation, adoption, renewal, and expansion
• Lead AI agent implementations in large healthcare systems: scoping workflows with recruiting and TA leaders, configuring AI interviewers and integrations, and driving pilots to measurable outcomes like reduced time-to-fill
• Drive adoption on the ground, training and enabling recruiters, building champions, and turning skeptics into power users across large, distributed teams
• Be the voice of the customer internally, translating what you see in the field into product feedback and working directly with founders and engineering to shape the roadmap
• Own retention and growth metrics for your book, including renewals, expansion into new roles, departments, and facilities, and executive business reviews with health system leadership
• Shape the customer success engine, building the playbooks, onboarding processes, and health metrics we'll scale with

Benefits

• High ownership over revenue and customer relationships
• Direct access to founders and influence on customer success strategy
• Opportunity to help define how Take2 retains and grows customers as we scale
• Mission-driven product that improves hiring outcomes for companies and candidates
• Clear growth path into senior CS or leadership roles
• Competitive salary + meaningful equity

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed