Customer Success Manager (2x Openings)

Volta • Palo Alto, CA

12d • Hybrid

About The Position

The Customer Success Manager owns the relationship with customers running workloads on Volta's compute platform. You will be the primary point of contact for onboarding, adoption, and ongoing success, working closely with service operations and support to make sure customers get real value from Volta's infrastructure. This is a relationship-first role: you will be the steady, trusted presence customers turn to as they scale their use of Volta's platform.

Requirements

• Experience in a customer success or account management role, ideally in technical B2B or infrastructure/cloud environments
• Strong relationship-building and communication skills
• Comfortable engaging with both technical and business stakeholders at customer organizations
• A proactive, data-informed approach to account health and risk management
• Organized and self-directed, able to manage a portfolio of customer accounts

Responsibilities

• Own the customer relationship post-sale, from onboarding through ongoing account management
• Support customer onboarding, helping new customers get set up and adopt the platform successfully
• Monitor account health and proactively flag risks or opportunities
• Partner with support and service operations to resolve customer issues and escalations
• Run regular business reviews with customers to track value and surface needs
• Advocate for customer needs internally, feeding insight into product and engineering
• Support renewal and expansion conversations with account and sales teams
• Build repeatable onboarding and success playbooks as the customer base grows

Benefits

• Competitive salary based on the work you do here, not your previous salary
• Equity in Volta, giving you the opportunity to share in the company's long-term success
• Retirement/pension contributions
• Comprehensive health, wellbeing and insurance benefits
• Generous number of vacation days each year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed