Customer Success Manager

Artist Growth • Nashville, TN

6d • $60,000 - $80,000 • Remote

About The Position

Artist Growth is hiring a Customer Success Manager to support customers after they sign a contract. The role guides enterprise accounts through implementation and training, helps customers get more value from the platform over time, and supports the growing SMB customer base. The Customer Success Manager will identify opportunities for customers to use AG across additional teams, pursue account growth professionally, and coordinate with renewals and billing teams to support renewals and expansions.

The role works closely with product, engineering, and operations. Customer feedback will help inform product development and company processes. The position is remote-friendly, with a preference for candidates based in Nashville, New York, or Los Angeles.

Requirements

• Experience in the music business.
• Experience in customer success, account management, implementation, or a similar customer-facing role, ideally with both enterprise and small business customers.
• Strong listening skills, including the ability to ask thoughtful questions, understand customer needs, and communicate them clearly.
• A growth mindset and comfort discussing expansion and pricing with customers.
• Clear, friendly written and in-person communication with executives and day-to-day users.
• Comfort leading training sessions and guiding people through software.
• Strong organization and follow-through across multiple accounts.

Nice To Haves

• Music technology experience.
• Existing relationships in the music community.
• CRM experience, particularly with HubSpot.

Responsibilities

• Lead enterprise customer onboarding and implementation from kickoff through go-live.
• Train customer teams on AG in group and one-on-one settings, and create training materials where needed.
• Manage account setups and maintain account data sets.
• Understand how each customer operates and translate that into effective use of AG.
• Drive enterprise account growth by identifying opportunities for AG to add value and working with leadership on expansion and renewals.
• Support SMB customers through onboarding, questions, and ongoing check-ins using a scalable, lighter-touch approach.
• Support SMB trial prospects and drive conversion by understanding their reactions, likes and dislikes, and factors that lead to adoption.
• Manage the support pipeline and help documentation.
• Help draft and deliver customer-facing communications.
• Keep customer records, notes, and follow-ups current in the CRM.
• Share customer feedback, feature requests, and recurring issues with product and engineering.
• Partner with renewals and billing teams to provide a smooth customer experience through renewal.

Benefits

• Salary of $60,000 to $80,000 per year.
• 100% company-paid healthcare, with the company covering the deductible for the employee's entire family.
• Generous PTO and holiday time.
• Remote-friendly work arrangement.
• Direct access to leadership and a meaningful say in how the company works with customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed