Customer Success Manager

Accelerated Automation•Middleton, ID

3d•$48,000•Hybrid

About The Position

Accelerated Automation is growing and creating a brand-new Customer Success role on their team. This is a full-time position for someone who is highly organized, client-focused, comfortable with technology, and excited to help build something meaningful from the ground up. This role is not a traditional SaaS customer success position, but they do now have software, technology tools, CRM workflows, automation services, and client-facing systems that require ongoing customer support. This person will help make sure clients have a smooth onboarding experience, receive clear communication, get help troubleshooting basic tech questions, and are introduced to additional services when they are a good fit.

Requirements

Highly organized
Client-focused
Comfortable with technology
Proactive
Detail-oriented
Strong in communication

Nice To Haves

Excited to help build something meaningful from the ground up
Excited to help shape a new department as we continue to grow

Responsibilities

Client onboarding and scheduling
Customer follow-up and relationship management
Basic tech troubleshooting and support
Helping clients get more value from our services
Following up with past project customers
Identifying cross-sell and upsell opportunities
Supporting our internal team with organization, communication, and process improvement