Customer Success Manager

Citian•Washington, DC

13d•Onsite

About The Position

Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure systems – roads, rail, transit, bicycle, pedestrian – operate. Our tech solutions reduce traffic fatalities, enhance pedestrian accessibility, and empower system operators to save time & money. You’ll work with some of the brightest minds in the software and transportation industries. Our engineers and data scientists apply the latest in emerging tech, Artificial Intelligence, and Machine Learning to build smarter, more advanced tools for our diverse client base. We work with clients across the United States, with global ambitions in the years ahead. As a Customer Success Manager at Citian, you will be responsible for understanding our public sector clients’ most important needs and providing an outstanding customer experience while ensuring maximum value from our products and services. You will be crucial in helping us scale the company by building lasting relationships with our public sector clients and identifying upsell opportunities within existing accounts. The Customer Success Manager will take client feedback and collaborate with our Sales and Development teams to ensure an optimal experience with Citian products. The ideal candidate is passionate about client satisfaction, possesses excellent verbal and written communication skills, and understands how to build and nurture strong relationships with clients and stakeholders.

Requirements

3+ years of Customer Success experience ideally within SaaS GovTech
Proven ability to develop and implement risk mitigation strategies and ensure customer retention.
Strong track record of consistently exceeding customer success metrics and targets
Excellent verbal and written communication skills
Ability to travel to various local and national events as needed. Travel will be regional and national

Nice To Haves

Venture-backed, start-up experience
Prior Customer Success experience with public sector clients

Responsibilities

Understanding our public sector clients’ most important needs
Providing an outstanding customer experience
Ensuring maximum value from our products and services
Building lasting relationships with our public sector clients
Identifying upsell opportunities within existing accounts
Taking client feedback and collaborating with our Sales and Development teams to ensure an optimal experience with Citian products