Customer Success Manager
About The Position
Samsung Ads, the advertising monetization arm of Samsung Electronics, uses proprietary real-time TV viewing behavior and insights to help brands and content owners reach consumers through native Smart TV placements and programmatic cross-device advertising. Its platform combines first-party audience data, data science, and brand-safe ad inventory across desktop, mobile, tablets, and Smart TVs. The Customer Success Manager supports the Sales team and contributes to quarterly revenue goals by partnering with sellers on key accounts and verticals. The role provides end-to-end account support, manages client communication and campaign execution, drives campaign performance and renewals, and identifies opportunities to grow accounts. The Customer Success team is based in Samsung Ads’ New York and Los Angeles offices. This position reports to the Head of Customer Success.
Requirements
- At least 5 years of experience in an organization supporting the Advertising Sales function, specifically in Account Management.
- Ability to manage tasks and meet key deliverable deadlines in a fast-paced environment.
- Strong attention to detail, multitasking ability, and organizational skills.
- Experience working directly with clients and ability to present in meetings.
- Deep understanding of digital advertising, including the programmatic landscape.
- Bachelor’s degree required.
Responsibilities
- Partner with Sales representatives to support accounts, including preparing RFP responses, media planning, post-sale kickoffs, and campaign insights and reports.
- Serve as the primary contact for day-to-day client communication, provide excellent service, and troubleshoot issues promptly.
- Lead campaign kickoff meetings, manage launch timelines, and coordinate campaign updates, troubleshooting, optimization recommendations, and final campaign reviews.
- Communicate upcoming campaigns, requirements, and KPI guidance to internal product and operations teams.
- Maintain knowledge of Samsung Ads’ platform and offerings, serve as a resource, and identify upsell opportunities.
- Develop campaign-performance best practices and learnings, and recommend actions that support client renewals.
- Collaborate with Marketing on custom ideation and marketing solutions based on clients’ objectives and goals.
- Educate and guide new and existing clients on best practices, onboard new clients, and proactively address areas for improvement.
- Understand the broader financial picture and contribute to Samsung Ads’ annual sales growth.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
