Customer Success Manager

SPARETECH • Chicago, IL

10d • Hybrid

About The Position

SPARETECH is hiring a Customer Success Manager to support its expansion into the U.S. market. The role helps clients realize the value of SPARETECH’s software throughout the customer lifecycle, from pre-sales demonstrations through post-sales activation, onboarding, and ongoing support. The Customer Success Manager leads customers through onboarding, helps them succeed with the platform, and builds long-term relationships that create value for both customers and SPARETECH.

The position works closely with Account Executives and internal teams to understand client needs, configure and activate the software, monitor customer health, resolve issues, and identify opportunities for renewals, upsells, and cross-sells. The role is hybrid and requires working from the Chicago office two days per week, with remote work on other days.

SPARETECH develops AI-powered MRO software that connects participants across the spare-parts ecosystem. Its platform helps manufacturing maintenance and procurement teams reduce MRO spend and optimize inventory through accurate part information, internal transparency, and market visibility. The company is backed by Insight Partners and emphasizes product innovation, team excellence, and an inclusive, collaborative culture.

Requirements

• 2–5 years of experience in Customer Success, Solutions Engineering, Customer Support, or Technical Sales.
• Experience preferably in the software industry or data-driven manufacturing environments.
• Ability to build deep product knowledge, address customer concerns proactively, and drive customer satisfaction and retention.
• Strong problem-solving skills.
• Experience managing multiple stakeholders across diverse organizational levels.
• Self-starter mentality, passion for technology, and desire to thrive in a fast-paced, dynamic environment.

Nice To Haves

• Exposure to manufacturing processes and knowledge of the manufacturing industry.

Responsibilities

• Serve as the primary point of contact after contract signing and lead clients through onboarding, software configuration, and successful activation.
• Monitor customer engagement and key success metrics, resolve issues, and provide ongoing support to help customers maximize the software’s value and maintain satisfaction.
• Identify opportunities for renewals, upsells, and cross-sells, and use client insights to propose growth initiatives aligned with customer goals.
• Build and maintain relationships with key stakeholders at different levels of client organizations.
• Coordinate communication between customers and internal teams and provide feedback to improve processes.
• Collaborate with Account Executives to understand client challenges and align software solutions with their needs.
• Use data-driven insights to create customized product demonstrations that show the software’s potential impact.

Benefits

• 20 days of vacation plus public holidays.
• Hybrid work model, typically with two days per week in the Chicago office.
• Annual professional development training budget of $1,000.
• Participation in the company’s VSOP program.
• Healthcare benefits for employees and their families.
• 401(k) program with automatic enrollment and discretionary employer contributions.
• Opportunity to contribute to the company’s growth in North America and help shape its foundations, processes, and culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed