Customer Success Manager

Verse • San Francisco, CA

12d • $115,000 - $150,000 • Remote

About The Position

Verse is hiring a Customer Success Manager to own relationships and commercial outcomes for a portfolio of enterprise energy buyers after they sign. The role focuses on helping customers adopt Verse’s energy intelligence platform, realize value, renew, and expand. The Customer Success Manager will advise sophisticated energy and sustainability teams on renewable energy procurement and portfolio management, and translate analytical outputs into clear business value and reporting.

The position is part of a lean, fast-moving Customer Success function, with an opportunity to help shape how the function operates as Verse scales. The role will also contribute to Verse’s expansion into real-time dispatch intelligence and battery storage optimization products. The position is fully remote and requires approximately 20–30% travel to customers.

Requirements

• At least 4 years of experience in customer success, account management, or client-facing advisory or consulting.
• Deep working knowledge of renewable energy procurement, including PPAs/VPPAs, RECs/EACs, and wholesale power markets such as ERCOT, PJM, MISO, and SPP.
• A track record of managing large enterprise relationships and owning retention and expansion outcomes.
• Comfort working with data and analytics, interrogating technical outputs, and turning them into a business narrative.
• Outstanding executive communication skills and the ability to ask probing questions to understand customer needs.
• A builder’s mindset and comfort operating with ambiguity in a startup.
• Willingness to travel to customers approximately 20–30%.

Nice To Haves

• Experience in energy, cleantech, or enterprise SaaS.
• Exposure to real-time energy markets, dispatch optimization, battery storage, or energy trading.
• Background in energy advisory or asset management.
• Experience helping establish a customer success function.

Responsibilities

• Own relationships, customer adoption, and commercial outcomes for a portfolio of enterprise accounts from contract signature onward.
• Drive revenue retention, lead renewals, protect gross retention, and identify and close in-footprint expansion opportunities.
• Advise customers on PPA/VPPA portfolio management, invoice and settlement validation, generation forecasting, availability and production guarantees, and REC/EAC management.
• Run executive business reviews, build account health scoring, and manage senior stakeholder relationships.
• Translate platform analytical outputs into clear business value and confident customer reporting.
• Partner with Sales on closed-won transitions and expansion, Delivery on onboarding and implementation quality, and Product to convey customer feedback into the roadmap.
• Help drive Verse’s move into real-time dispatch intelligence and battery storage optimization as those products scale.
• Own metrics including revenue retention, renewal rate, customer health, and referenceable customers.

Benefits

• Competitive compensation and equity grant.
• Comprehensive benefits package including medical, dental, and vision insurance, and 401(k).
• Flexible hours.
• Fully remote position.
• Unlimited PTO.
• Diverse and inclusive working environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed