Customer Success Manager (Academic Libraries)
About The Position
We are looking for a Customer Success Manager to join our team in Belgrade. In this role, you will support Clarivate's Academic Libraries’ customers across the EMEA region, helping them maximize the value of our solutions while building trusted, long-term customer relationships. This is an exciting opportunity to be part of a growing Customer Success program focused on enhancing customer engagement and delivering a consistent, proactive customer experience. About the Team You will be part of a Customer Success team dedicated to helping Academic Libraries customers maximize the value of Clarivate's solutions. Working closely with customers across EMEA, you will build trusted relationships, drive engagement, and contribute to long-term customer success.You will report directly to Manager, Customer Success.
Requirements
- Minimum 5 years of previous experience, including at least 3 years in a Customer Success Manager or similar customer-facing role.
- Proficiency in English.
- Bachelor's degree and/or equivalent experience.
Nice To Haves
- Experience working with academic libraries, universities, research institutions, or other higher education organizations.
- Experience delivering presentations to customers
- Experience supporting, promoting, or working with software solutions or digital products.
- Experience working independently in an international environment.
Responsibilities
- Establishing and maintaining strong, long-term relationships with key customer stakeholders.
- Proactively engaging with customers to ensure their ongoing satisfaction, loyalty, and trust.
- Gathering and analyzing customer feedback to inform customer success plans, improve product and service delivery.
- Identifying potential risks to customer success and implementing strategies to mitigate them.
- Working closely with internal teams to align efforts and deliver a cohesive customer experience.
- Assisting in the expansion of the customer’s use of products and services, thereby driving growth within the assigned territory.
Benefits
- 25 days paid leave per annum
- Private Health Insurance
- Paid Lunch
- Monthly Bonus
- Yearly Merit Plan
- My Learning Platform
- Fit Pass
- Life Insurance
- Accident Insurance
- Company bicycles available free of charge
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
