Customer Success Manager (Healthcare AI Adoption & Customer Outcomes)

Clinically AI•San Diego, CA

1d•$95,000 - $135,000•Hybrid

About The Position

Clinically AI is a healthcare AI company transforming how clinicians, administrators, compliance teams, and healthcare organizations manage documentation, chart auditing, and operational workflows through artificial intelligence. The platform reduces administrative burden, improves documentation quality, strengthens compliance readiness, and drives operational efficiency through AI-native workflow automation. The company operates at the intersection of healthcare operations, clinical workflows, artificial intelligence, and real-world adoption—where success depends on trust, sustained usage, and deep workflow integration. We are seeking a Customer Success Manager to drive customer adoption, retention, expansion, and long-term customer outcomes across the Clinically AI platform. This is not a traditional account management role focused on relationship maintenance or reactive support. This role operates at the intersection of customer strategy, workflow adoption, implementation execution, and AI-driven operational transformation. If you're the right person for this role, you think in terms of workflows, systems, and measurable outcomes: not simply accounts or activity. In this role, you will own customer adoption, retention, expansion, and long-term value realization across healthcare organizations using Clinically AI. You will drive onboarding and ongoing workflow integration across clinical, administrative, compliance, and operational stakeholders, ensuring AI becomes embedded into daily operations and delivers measurable impact. You will translate customer workflows, operational challenges, and adoption signals into structured insights that inform both customer success strategy and product direction. You will operate across customers and internal teams to ensure strong adoption, clear execution, and sustained customer outcomes. Success in this role is defined by adoption depth, retention, workflow utilization, customer health, and expansion: not activity volume or account management.

Requirements

4+ years of experience in Customer Success, Account Management, Implementation, Consulting, or similar customer-facing roles in SaaS, healthcare technology, or workflow software environments
Experience driving customer adoption, retention, or expansion outcomes
Experience working cross-functionally with product, implementation, or engineering teams
Strong communication and stakeholder management skills across complex customer environments
Experience operating in fast-paced, high-accountability environments
Active use of AI tools in your daily workflow

Nice To Haves

Healthcare technology, clinical operations, compliance, or behavioral health experience
Experience with AI-powered or workflow automation platforms
Experience in enterprise or mid-market SaaS environments
Experience with onboarding, implementation, or change management
Experience operating in regulated or operationally complex industries

Responsibilities

Own customer adoption, retention, expansion, and long-term value realization across healthcare organizations using Clinically AI.
Drive onboarding and ongoing workflow integration across clinical, administrative, compliance, and operational stakeholders.
Ensure AI becomes embedded into daily operations and delivers measurable impact.
Translate customer workflows, operational challenges, and adoption signals into structured insights that inform both customer success strategy and product direction.
Operate across customers and internal teams to ensure strong adoption, clear execution, and sustained customer outcomes.