Customer Success Manager
About The Position
Empower Success: Become our next Customer Success Manager (Construction Tech Focus)! Are you ready to drive the digital transformation of the construction industry? We are looking for a highly capable Customer Success Manager to independently manage a portfolio of customers and consistently deliver strong outcomes. About Us: Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling, data analytics, and emerging AI-driven capabilities, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains, or leverage intelligent insights to improve decision-making, Trimble is at the forefront, driving productivity and progress. AECO: The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations. What Makes This Role Great: In this role, you will operate independently, using data and AI-driven insights to guide customer strategy, improve adoption, and deliver measurable outcomes.
Requirements
- 4–6 years of Customer Success or Account Management experience within a SaaS environment
- Strong understanding of customer lifecycle management and value realization
- Experience using data and AI-enabled tools to drive customer outcomes
- Proven ability to manage accounts independently and deliver consistent results
Nice To Haves
- Experience with Gainsight, Sale
- Salesforce, and advanced analytics or AI capabilities
- AECO industry experience
Responsibilities
- Independently manage a portfolio of customers, ensuring strong adoption and retention outcomes
- Develop and execute customer success plans aligned to business objectives
- Leverage data and AI-driven insights to proactively identify risks and opportunities
- Lead business reviews focused on value realization and customer health
- Partner cross-functionally to drive customer outcomes
Benefits
- Medical
- Dental
- Vision
- Life
- Disability
- Time off plans
- Retirement plans
- Tax savings plans for health
- Dependent care
- Commuter expenses
- Paid Parental Leave
- Employee Stock Purchase Plan
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
