Customer success manager, enterprise
About The Position
Watershed is hiring mission-driven Customer Success Managers to partner with Mid-Market and Enterprise accounts as customers use sustainability data to transform how they operate. The role focuses on helping customers uncover insights across their operations, supply chains, and financial systems, and use those insights to drive resilience and competitive advantage. The Customer Success Manager owns the commercial health of a customer portfolio, supports retention and growth, builds relationships with key stakeholders and executives, and connects sustainability work to customer business outcomes. The role may include 10% or more travel. Employees working from an office are expected to be in the office four days per week; certain positions may be designated remote.
Requirements
- Proven success building relationships, especially with enterprise customers at the executive level.
- Ability to ask questions that uncover underlying customer needs and collaborate with Sales, Product, and Services teams to address them.
- Excellent written and verbal communication skills.
- Experience in customer-facing work at the enterprise level.
- Commercial fluency, including partnering with Sales on renewals and expansions.
- Strong organizational skills and ability to manage a larger portfolio of enterprise accounts while driving outcomes.
- Curiosity and adaptability, with interest in making sustainability data a frontier of business intelligence.
Responsibilities
- Own the commercial health of a book of business, driving retention and identifying opportunities for growth.
- Build trust with key stakeholders and executives, demonstrating how sustainability data supports broader business goals.
- Help customers achieve their sustainability goals and connect the work being done with Watershed to its value and the customers’ business outcomes.
- Represent the voice of the customer and provide feedback to product and services teams on how to better serve customers and maximize value and retention.
- Proactively identify customer risks and develop mitigation plans, working with cross-functional partners on execution.
- Partner with Sales on renewals and expansions.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
