Customer Success Manager

Renishaw • Indianapolis, MI

9d • Remote

About The Position

As a Customer Success Manager, you will work closely with clients post-implementation to drive the utilization of LexisNexis Risk Solutions products across various platforms, ensuring positive business outcomes and maximizing ROI. You’ll be responsible for optimizing every client interaction, uncovering additional sales opportunities, and resolving service delivery or quality issues. Collaboration with internal teams and effecting change through persuasion are key aspects of this role.

Requirements

• Bachelor’s degree or equivalent experience required.
• 3–5 years of industry experience, with at least 3 years in client-facing roles preferred.
• Advanced consultative skills, including active listening and collaboration.
• Strong client service orientation, using data quality concepts and tools to resolve issues.
• Innovative mindset with a willingness to try new approaches to problem solving.
• Strong organizational and project management skills.
• Advanced oral and written communication skills; ability to present technical concepts to diverse audiences.
• Advanced analytical and problem-solving skills for complex business challenges.
• Ability to build relationships and collaborate with internal and external clients.
• Results-oriented with strong time management and multitasking abilities.
• Self-motivated, able to prioritize and handle multiple requests concurrently.
• Team player with the ability to solicit input, deal with conflict, and work well under pressure.
• Positive attitude, sense of purpose, drive, motivation, coachability, competitiveness, curiosity, accountability, and integrity.

Responsibilities

• Engage with clients post-implementation to address product performance inquiries and ensure ROI is met.
• Optimize client contacts to assess additional needs and uncover sales opportunities.
• Prepare client correspondence and communicate regularly, both proactively and on demand.
• Resolve service delivery or quality issues, working with internal teams and escalating as needed.
• Collaborate with product teams to enhance client experience and serve as a subject matter expert on solution trends and performance.
• Identify and drive enhancements to production through continuous improvement and analysis.
• Demonstrate in-depth knowledge of three or more LexisNexis Risk Solutions products.

Benefits

• Comprehensive, multi-carrier program for medical, dental, and vision.
• 401(k) with match and Employee Share Purchase Plan.
• Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs.
• Short- and Long-Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity.
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits.
• Health Savings, Health Care, Dependent Care, and Commuter Spending Accounts.
• Paid Time Off, plus up to two days of paid leave for Employee Resource Groups and volunteering with your charity of choice.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree