Founding Customer Success Manager

Lightfield•San Francisco, CA

6d•$155,000 - $175,000•Hybrid

About The Position

Lightfield is an AI-native CRM that assembles itself from your email, calendar, and meetings. It captures every interaction and turns it into organized context: accounts, tasks, follow-ups, and insights, so nothing slips through the cracks. We’re rethinking CRM from first principles. Instead of forcing teams to maintain rigid systems, Lightfield learns from how companies actually work, adapting, automating, and surfacing the insight that drives growth. We’re building the CRM platform we always wished existed: fast, intelligent, and genuinely helpful. We are backed by Greylock, Lightspeed, and Coatue, and our founders previously built Tome, a generative AI presentation product used by over 25 million people. Before Lightfield, our team worked on Llama, Instagram, Facebook Messenger, Pinterest, Google, and Salesforce. About the Role We've shipped a product founders love, with nearly 2,000 companies signed up since our November launch. For teams who go deep, Lightfield replaces a whole stack: the CRM, the enrichment, the sequencing, and the operator who wired it all together. We need someone to own what happens after they sign, and to get them there: migrated, live, and growing. This is a founding role. We've built the early foundation - the processes, the playbooks, the first customers - and now we need someone to own it and take it further. You'll inherit real accounts, high-growth startups already running on Lightfield, and take them from signed to running their business on us, and getting more from it every month. You'll do the account work directly at first, and the scope grows quickly, into larger customers and more responsibility as you build. For the right person, it's a seat you build a function or a career on. You'll report to the Head of Customer Success and work daily with sales, product, and engineering.

Requirements

4+ years in customer success, account management, or solutions consulting at a technical B2B product, carrying your own book and a number
Owned accounts from onboarding through expansion, and can name the ones you grew, by how much, and what you did to get there
Build in the products you run. Shipped the automations, workflows, and integrations that made a customer successful, with your own hands
Taken a stalled or underused account and turned it around, and can take us through exactly how
Engage founders and VPs as a peer on their whole business - their pipeline, their process, their goals
Teach so well that customers outgrow needing you

Nice To Haves

Worked inside consumption or usage-based pricing, and you know how usage, value, and expansion feed each other

Responsibilities

Own our most important customers from the moment they sign, and own the value they get and how much they grow
Migrate them onto Lightfield and get their business running on it quickly
Build their workflows and automations in the product, so Lightfield does the work they used to do by hand
Drive adoption across the whole team, until Lightfield is where their daily work happens
Spot where they can get more from the platform, make the case, and grow the account as they do
Build alongside engineers who stay close to the people they build for
Build on the foundation we have and shape how the function grows