Customer Success Manager
About The Position
ELLKAY is a nationwide healthcare connectivity company serving diagnostic laboratories, PM/EMR vendors, ACO and HIE companies, hospitals, and other healthcare organizations. The company emphasizes client-first service, strong customer relationships, innovation, and a collaborative, friendly work culture. The Customer Success Manager serves as a trusted advisor and advocate for customers, helping them realize measurable value from ELLKAY products and services. The role guides assigned accounts through adoption, drives engagement, and partners with Sales to identify growth opportunities. It is intended for a motivated, relationship-driven professional with healthcare technology experience who is focused on customer results. ELLKAY operates as a hybrid workplace, with flexibility between office and remote work. Candidates who live more than 40 miles from an office may be considered for remote work if their skills and experience strongly align with the role. ELLKAY is a smoke-free workplace and provides equal employment opportunities.
Requirements
- 3–5 years of experience in customer success, account management, or consultative sales.
- Proven ability to build trust and drive value with enterprise healthcare clients.
- Excellent communication, problem-solving, and strategic thinking skills.
- Familiarity with CRM systems and customer success platforms.
- A proactive, customer-centric mindset and strong organizational abilities.
Nice To Haves
- Experience in healthcare technology, interoperability, or EHR/EMR systems.
- Experience with Salesforce, the preferred CRM system.
Responsibilities
- Build and maintain strategic, long-term relationships with assigned healthcare customers.
- Serve as the primary customer contact, ensuring satisfaction, retention, and growth.
- Partner with Sales to identify upsell and cross-sell opportunities and support expansion goals.
- Lead customer onboarding and adoption initiatives to accelerate time-to-value.
- Monitor account health, engagement, and usage, and proactively address risks or challenges.
- Deliver business reviews and communicate customer insights across ELLKAY teams.
- Maintain accurate records in Salesforce and contribute to forecasts and pipeline updates.
- Advocate for customer needs by collaborating with Product, Engineering, and Support teams.
Benefits
- Medical, dental, and vision benefits.
- Employer-paid life and long-term disability insurance.
- 401(k) with matching once eligibility requirements are met.
- Work/life balance.
- Paid volunteer program.
- Flexible working hours.
- Generous FTO.
- Remote work options.
- Employee discounts.
- Parental leave.
- Gym membership or exercise class stipends.
- Professional growth opportunities.
- Free daily lunches at headquarters.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
