Customer Success Manager

IconicCare • New Orleans, LA

1h • $50,000 - $150,000 • Onsite

About The Position

The role involves owning a specific territory (New Orleans metro) and visiting skilled nursing facilities to build relationships with Administrators and Directors of Nursing. The primary goal is to set up alignment calls with Dr. Morris and the Director of Revenue Operations. While a clinical background is not required, the ability to build trust and secure meetings is crucial. The position emphasizes a partnership approach, where the representative is seen as part of the clinical care team, helping facilities access needed care for their patients. This is contrasted with traditional sales roles, as the service offered (in-house physiatry) is in high demand and difficult to find.

Success in this role hinges on developing strong, personal relationships with facility staff, starting from the front desk. The environment is described as welcoming, as facilities actively seek the services provided. The representative acts as a liaison, connecting facilities with the clinical team to address patient care needs.

Requirements

• Reliable vehicle and valid driver's license
• Able to pass a background check and meet facility visitor requirements
• A professional, trustworthy, kind presence in a healthcare setting

Nice To Haves

• Learn quickly
• Incredibly friendly/personable
• Good at following a system
• Keeping notes
• Making friends

Responsibilities

• Repeatedly visit a set route of facilities across your metro.
• Build repeat relationships with front desk staff, Administrators, and DONs
• Set up alignment calls with both the Administrator and the DON attending
• Log every visit and meeting in HubSpot
• Keep a clean pipeline so every booked call is ready for a smooth handoff

Benefits

• health, dental, and vision insurance
• 401(k)
• Mileage & Travel: reimbursed at company rate

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed