Customer Success Manager

UpSmith • Dallas, TX

23d • Remote

About The Position

Seeking a first-rate operations professional to join an early stage team focused on helping trades companies win and skilled workers thrive. Through our technology, we deploy AI interventions to increase revenue and improve team performance.

Requirements

• Flexibility - You can travel frequently (weekly) to client sites throughout the U.S.
• Problem solving - You are a world class problem-solver with experience excelling on teams in high intensity, high performance environments
• Data & presentation independence - You have experience performing analysis for clients and coherent storytelling/presentation capabilities
• Calming influence - You bring sound business judgment on how to best structure communications with clients & other stakeholders

Nice To Haves

• Demonstrated judgment - High-growth operations, technology, management consulting, military, or startup experience is strongly preferred
• Love of the trades - Experience with the trades or skilled work is value added in this role
• Analytics skill sets - Retool, ChatGPT, SQL, R, Python, or other specific skill sets for data analysis

Responsibilities

• Driving key operational initiatives to locally launch new clients
• Supporting client and technician success during UpSmith implementation & delivery
• Core responsibility for analysis of data, including (1) driving key findings around product efficacy and opportunities for improvement, and (2) conducting client ROI analysis
• Recommending new products or improvements to existing products UpSmith should undertake
• Presenting findings and insights to internal and external leadership to drive business & product roadmapping decisions
• Bringing values-centered leadership and deep belief in UpSmith’s mission for serving customers, partners, & employees
• Other tasks as required to support UpSmith’s growth

Benefits

• UpSmith, Inc. is a technology venture on a mission to combat the skilled worker crisis.
• Through our technology, UpSmith helps companies reward employee performance in order to grow revenue, improve output, and lower costs by rewarding valuable behaviors from their teams.
• UpSmith is based in Dallas, TX and boasts a mission-driven culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed