Customer Success Manager

Assembly Software

59d•Remote

About The Position

We're looking for a Customer Success Manager who thrives on making clients genuinely successful, not just satisfied. In our POD model, the CSM has a clear and powerful mandate: own the customer relationship, drive adoption, renew confidently, and generate the kind of qualified leads that only come from deep customer trust. You're freed from deal forecasting and transactional selling. Your job is to make customers love Assembly, and let that speak for itself. You'll own a portfolio of law firm accounts from the moment onboarding ends, running the proactive outreach, health reviews, and training that keep clients engaged and adopting new features. When usage dips or a health score slips, you'll catch it early and act before it becomes a renewal problem. And when you spot the kind of expansion or referral signal that only comes from a trusted relationship, you'll route it to the right team as a real, qualified lead, not just a note in passing.

Requirements

Thrives on making clients genuinely successful
Ability to own the customer relationship
Ability to drive adoption
Ability to renew confidently
Ability to generate qualified leads
Ability to run proactive outreach
Ability to conduct health reviews
Ability to provide training
Ability to catch and act on dips in usage or health scores before they become renewal problems
Ability to route expansion or referral signals as qualified leads

Responsibilities

Own the customer relationship
Drive adoption
Renew confidently
Generate qualified leads
Run proactive outreach
Conduct health reviews
Provide training
Catch and act on dips in usage or health scores before they become renewal problems
Route expansion or referral signals as qualified leads