Customer Success Manager

Datassential • ,

4h • Remote

About The Position

Datassential is a leading global intelligence platform for the food and beverage industry. Leveraging billions of data points and cutting-edge AI, we provide a suite of innovative solutions that empower more than 90% of the world’s largest food and beverage brands to develop, market, and sell their products more effectively. Based in Chicago, USA, Datassential has expanded its global reach through strategic acquisitions of CHD Expert (France) in 2022 and Brizo Data, Inc. (Canada) in 2025. In 2024, we secured investment from top-tier private equity firms New Mountain Capital and Endicott Capital—a milestone that fuels our accelerated product roadmap and strengthens our research and development, enabling us to deliver even greater value to our clients. Our remote-first, globally distributed team thrives on diverse perspectives and deep expertise in the food and beverage space. Food brings people together—and at Datassential’s table, there’s room for everyone.

Requirements

• 5+ years of experience in Customer Success, Account Management, or a similar customer-facing role
• Deep food and beverage industry knowledge combined with market research, insights, or data analytics background
• Strong organization, timely communication, and relationship-building skills
• Ability to translate customer goals into measurable outcomes
• Comfortable working with data, metrics, and customer health indicators
• Experience with Customer Success and CRM platforms (e.g., Churn Zero, Salesforce, etc.)
• Proven ability to manage multiple priorities in a fast-paced environment

Nice To Haves

• SaaS or B2B technology experience
• Experience supporting strategic and/or mid-market customers
• Familiarity with commercial conversations, renewals, and expansion
• Experience working cross-functionally with Sales, Product, and Support teams

Responsibilities

• Manage a portfolio of strategic and mid-market customers throughout the customer lifecycle (focused on adoption and supporting onboarding, renewals, and expansion)
• Serve as an internal advocate, primary point of contact and trusted advisor for assigned accounts
• Drive product adoption and value realization through regular check-ins, success planning, and data-driven insights
• Deliver product education, best practices, and strategic guidance tailored to customer goals
• Create weekly reviews and monitor customer health metrics. Proactively address risks before they escalate
• Collaborate with Product, Support, and Sales teams to advocate for customer needs and resolve issues
• Track and document customer interactions, success metrics, and outcomes in Customer Success tools
• Contribute to process improvements and scalable customer success initiatives
• Identify upsell or expansion opportunities in partnership with Account Managers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed