Customer Success Manager - 1st Shift
About The Position
At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of. We are looking for a dedicated professional with experience managing account relationships that achieve positive results. As the Customer Success Manager, you will be the critical link between GXO and its customers and carriers. You will support the day-to-day account relationship activities that can range from tactical to strategic to ensure positive outcomes for both GXO and our customers. We’ll count on your positive attitude and professionalism to foster a strong and successful client relationship. If you’re ready to take your career to the next level, we have the opportunity for you to grow!
Requirements
- Bachelor’s degree in related field or equivalent related work or military experience
- 1 year of experience in supply chain management
- Advanced to expert skills with Microsoft Office (Excel)
- Government program requirements and federal law require U.S. person status
Nice To Haves
- 3 years of experience in manufacturing planning
- Experience with multiple ERP and MRP systems (Oracle/SAP preferred)
- Experience working in an aerospace environment
- Solid problem-solving skills
Responsibilities
- Handle relationships with domestic and international customers
- Receive and track customer issues and complaints; resolve issues and communicate results and findings where appropriate
- Research and answer questions; resolve issues that come from any of the internal or external cross-functional teams
- Escalate issues in a timely manner to both executive leadership and customers when encountering roadblocks
- Audit QMS documents
- Participate in managing quality systems and continuously improving processes within the facility
- Contribute to quarterly business reviews and presentations
Benefits
- paid time off
- medical/dental/vision insurance
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
