Customer Success Manager (Contract)

LifeHikes • Montclair, NJ

11d • Remote

About The Position

LifeHikes is looking for a Customer Success Coordinator to support logistical coordination and production of professional development training sessions for our customers. This is a maternity leave replacement position spanning a period of 6 months from mid-May through mid-December, 2026.

Requirements

• Detail-oriented and organized; able to manage multiple simultaneous projects at once and set priorities.
• Excellent communication (written, verbal, nonverbal), and presentation skills.
• Demonstrated ability to work independently with limited oversight.
• Ability to thrive in a fast-paced and evolving work environment.
• Lifelong learner who takes responsibility for your own growth, knowledge and development.
• Embrace and effectively utilize technology, including AI tools, to make your work more efficient.
• Skilled at collaborating with a diverse group of people, including clients and cross-functional colleagues across time zones and cultures.
• Passionate and resourceful about making our Customers personally and professionally successful.
• Access to a strong and reliable Internet connection in your remote work location.

Nice To Haves

• Startup or small company experience strongly preferred.
• 2-4 years of experience in retail, customer service, hospitality, event planning, or other client facing support role.
• Experience with using and troubleshooting issues in Zoom, Salesforce.com, Microsoft 365.
• Associate's or Bachelor's degree from an accredited higher education institution is preferred.
• Demonstrated experience in Event Planning or Project Management.

Responsibilities

• Ensure a premium end-to-end post sale Customer experience.
• Collaborate with LifeHikes Sales team, Coaches, Product, and Customer points of contact to understand the requirements of each engagement.
• Prepare Customer logistics information for each training session or program (in-person, virtual or hybrid).
• Provide LifeHikes Coaches with training content to be delivered, timing, logistics, and Customer expectations, ensuring Coaches are fully briefed before each training session.
• Schedule and facilitate pre-event meetings with Coaches and Customers as required.
• Maintain accurate information for all engagements.
• Flag data that needs modification.
• Develop a deep understanding of LifeHikes products, methodology and materials.
• Relay important info and feedback from Coaches and Customers to relevant team members for continuous improvement.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees