Customer Success Manager, Consumables

Amazon • Santa Monica, CA

3d • Hybrid

About The Position

Shape the future of retail e-commerce by driving annual revenue growth while transforming vendor partnerships into strategic advantages for Amazon. As a Customer Success Manager, you'll directly influence the success of major retail brands, impact millions of customer experiences, and play a crucial role in revolutionizing how businesses scale on the world's largest e-commerce platform.

Join our dynamic team as a Customer Success Manager supporting strategic retail vendor partnerships at Amazon. In this role, you'll drive business growth, enhance vendor satisfaction, and improve customer experience through data-driven insights and collaborative relationship building. Working with a supportive team, you'll implement tactical plans, provide strategic guidance, and contribute to continuous improvement initiatives that create measurable impact for both vendors and customers.

Requirements

• Experience with data analysis tools such as Excel, Pivot Tables, macros, SQL, visualization tools - Tableau, Quicksight, etc.
• Experience prioritizing and managing time effectively in dynamic environments
• Bachelor's degree
• 3+ years of Vendor of Client facing experience in Account Management, Vendor Management, and/or relevant experience in associated fields such as Buying, Planning, or Merchandising
• Excellent written and verbal communication skills.
• Proficient in Microsoft Excel.

Nice To Haves

• Experience in project or program management
• Knowledge of data visualization tools such as Quick Sight, Tableau, Power BI or other BI packages
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience in retail, e-commerce, or technology industries.

Responsibilities

• Partner with vendors to develop and execute strategic business plans across marketing, merchandising, and supply chain management
• Analyze performance metrics and provide actionable recommendations to drive business growth and improve customer experience
• Build and maintain collaborative relationships while serving as the primary point of contact for vendor needs
• Guide vendors through Amazon's tools, policies, and growth opportunities while ensuring operational excellence
• Contribute to process improvements and innovation initiatives that benefit the broader organization
• Collaborate with cross-functional teams to resolve vendor inquiries and implement solutions
• Review and analyze performance data to identify growth opportunities
• Develop and present strategic recommendations to vendors
• Participate in team meetings and knowledge-sharing sessions
• Manage multiple projects while maintaining high service standards

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level