Customer Success Manager, Speaker Bureau

BCD

9d•$60,000 - $65,000•Hybrid

About The Position

This role supports Life Sciences marketing programs in a fast-paced, highly regulated environment where compliance, accuracy, and smart problem-solving matter every day. From kickoff through reconciliation, you will lead logistics, reporting, financial tracking, and HCP contracting while helping clients maximize ROI. It’s a great opportunity for someone who enjoys client partnership, cross-functional collaboration, and keeping high-impact programs moving smoothly.

Requirements

Experience supporting Life Sciences or Pharma programs and familiarity with marketing models in that space
Knowledge of HCP contracting, documentation collection, debarment checks, honoraria, and expense payment processes
Strong Excel skills and confidence creating reports, tracking financial details, and maintaining accurate program data
A four-year college degree and at least three years of experience in marketing management, logistics, or operations
A sharp eye for detail, polished communication skills, and a professional, customer-focused approach

Responsibilities

Managing marketing programs from concept through wrap-up, including logistics, timelines, materials, and supplier coordination
Working in a highly regulated, compliance-focused environment and making sure program activity aligns with client and regulatory guidelines
Turning program data into useful reporting, including budget tracking, aggregate spend support, and Quarterly Business Reviews
Building strong relationships with clients, service providers, and internal teams while confidently advising on best practices and process improvements
Handling multiple deadlines at once, staying organized under pressure, and solving issues quickly and effectively