Customer Success Manager, SMB

CompanyCam • Lincoln, NE

2d • Remote

About The Position

CompanyCam is seeking a Customer Success Manager to join their team. This role is crucial in helping customers derive long-term value from CompanyCam, a photo documentation and productivity app for contractors. As an individual contributor, you will act as a trusted partner to a portfolio of customers, guiding them through adoption, renewal, and growth. Through proactive outreach and meaningful conversations, you will help customers solve problems and understand how CompanyCam supports their business goals. This position is essential for reducing churn, increasing engagement, and driving expansion within the customer base. You will collaborate closely with Sales, Marketing, and Product teams to ensure customers feel supported throughout their journey. Candidates must permanently and currently reside in the United States.

Requirements

• Experience in a customer-facing role, ideally within a SaaS environment
• Strong written and verbal communication skills with the ability to lead quality customer conversations
• Proven ability to work independently while managing a book of business
• A high level of empathy and a customer-first mindset balanced with business goals
• Strong problem-solving and strategic thinking skills
• Ability to identify trends and opportunities through customer usage and feedback
• A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving.
• A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems.

Nice To Haves

• Bachelor’s degree in Business Administration or Communications

Responsibilities

• Proactively engage with customers to monitor account health and drive successful adoption
• Educate and train customers on CompanyCam features, best practices, and new product updates
• Identify at-risk accounts and execute thoughtful retention strategies to reduce churn and downgrades
• Manage renewals by guiding customers through contract continuation and addressing concerns
• Partner with Account Managers to identify and qualify growth opportunities such as add-ons or expanded usage
• Advocate for customer needs internally while aligning with CompanyCam’s business goals
• Develop and contribute to training resources that improve customer education and product usage

Benefits

• Meaningful equity
• Salaried position

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level