Customer Success Manager - Small Business

HSI

1d • $52,500 • Remote

About The Position

Drive Growth Through Outstanding Client Partnerships at HSI. Are you energized by helping clients unlock the full potential of innovative solutions? Join our dynamic team at HSI where you'll shape the success stories of organizations committed to workplace safety and compliance. As a Customer Success Manager-Small Business at HSI, you'll be the trusted advisor our clients count on. You'll drive retention, growth, and satisfaction by helping organizations transform their EHS and compliance programs. This is your chance to make a real difference in workplace safety while building a rewarding career.

Requirements

• Track record of success in customer-facing roles with revenue responsibility
• Experience engaging with senior executives and stakeholders
• Strong technical aptitude and ability to master complex solutions
• Outstanding communication and presentation abilities
• Bachelor's degree or experience in customer success, sales, or account management

Nice To Haves

• Experience with Salesforce and customer success platforms is a plus
• Knowledge of EHS and compliance is beneficial but not required

Responsibilities

• Partner with clients to develop and execute strategies that maximize their ROI
• Build lasting relationships with key stakeholders across client organizations
• Champion customer needs across HSI teams to drive continuous improvement
• Maintain an impressive 95%+ net retention rate through proactive engagement
• Drive account growth by identifying and securing expansion opportunities
• Share customer insights that shape our product roadmap
• Master our suite of solutions to become a trusted technical advisor

Benefits

• Access to healthcare, dental, and vision coverage
• Parental leave
• Tuition reimbursement
• Volunteer time
• Resources for both personal and professional development
• Unlimited access to HSI's Learning Management System and career training programs
• Flexible vacation options
• Company match for retirement contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level