Customer Success Manager, Self Service

Invicti Security • Austin, TX

2d • Hybrid

About The Position

Invicti Security helps more than 4,000 organizations worldwide secure web applications and APIs with the industry’s most accurate application security platform, powered by 20 years of technology leadership in DAST. Combining proof-based testing, runtime intelligence, and continuous innovation, Invicti enables AppSec teams to identify real risk, reduce alert noise, and ship secure software faster. The ideal candidate is passionate about understanding customer needs, sees the big picture in customer relationships, and utilizes eagerness to learn and adapt to customer needs as their ultimate strategy. Building relationships is their strong suit, and customers feel comfortable renewing their contracts due to their confidence and ability to negotiate in a way that best fits their needs.

Requirements

• Experience in sales, account management, or customer success
• 1-2 years of experience negotiating customer contracts
• Proficiency with Google Office Suite (Gmail, Sheets, etc.)
• Exceptional Organizational Skills
• Solid Time Management Fundamentals
• Strong Negotiation Capabilities
• An innate ability to build relationships
• Eagerness to learn Web Application Security Scanning
• Ability to quickly adapt to new work processes

Responsibilities

• Booking renewals (primarily multi-year renewals) while maintaining aggressive gross revenue retention and expansion targets within the Self Service customer segment
• Creating upsell pipeline and closing upsell opportunities with your assigned accounts
• Driving resolution of escalated account issues in coordination with other departments
• Exceeding customer retention goals and maintaining high retention rates
• Managing contract-related inquiries, questions, and issues from partners/other departments
• Professionally managing and expanding customer relationships with a portfolio of assigned accounts
• Taking on evolving duties and special projects that align with the shifting priorities of the Customer Success Department

Benefits

• Health Insurance: Taking care of our team goes beyond the office. We cover 100% of employee health care, vision and dental premium costs. For dependents, we contribute 75% of the health care and 50% vision/dental premium cost, so you can be sure that you and your family are in the best possible health. Coverage is effective your first day
• Employee Assistance Program: Emotional Support Counseling services - 24/7 Life Coaching, Dependent Care, Elder Care, Financial & Legal Support, Wellness Coaching, New Parent Support and more
• Parental Leave: 16 week paid leave for birthing parent recovery, 4 week paid leave for non-birthing/bonding parent
• 401(k) Savings Plan: 50% up to 6% company match with 100% annual cliff vesting
• Discretionary Time Off: Enjoy a flexible vacation schedule where you do not have to wait to use time off until it is accrued
• Quarterly Thrive-Wellness Days: One extra vacation day per quarter where the entire company takes a break from normal, daily activities to refresh and rejuvenate
• Volunteering: 5 days of paid time off each year to participate in the volunteer activities of your choice

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed