Customer Success Manager, RFA

Stripe•Chicago, IL

28d•$208,021 - $225,300•Hybrid

About The Position

Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

Requirements

8 years of experience in a client-facing role, managing relationships with large, global organizations.
8 years of experience executing customer facing activities to drive value and ROI from Billing and payments technical products
8 years of experience collaborating with internal teams to create optimization plans that align with ROI opportunities, providing in depth analysis and suggestions for the user
8 years of experience monitoring and managing client’s technical experience and engagement experience, proactively monitoring performance metrics and sentiment
8 years of experience working with account teams to identify, track and mitigate clients at risk of churning from the platform
4 years of experience billing technical and functional landscape, with a demonstrated understanding of customer needs and how these map to relevant functionality and use cases
4 years of experience advising clients on their subscription and invoicing requirements

Responsibilities

Leading post-sale engagement, retention, and growth of customers in close collaboration with the Account Executive
Supporting account expansion by identifying opportunities, driving business outcomes, and ensuring customers achieve success, working closely with the account team
Cultivating relationships with senior executives in various departments, such as business, product, engineering, finance, and IT, in partnership with the Account Executive and team
Evangelizing Stripe's customer success stories, as well as its systems and processes
Articulating and driving customer use cases, value, and expansion while maintaining a trusted advisor status
Serving as a knowledgeable payments and commerce advisor, educating customers on the benefits of our products and industry