Customer Success Manager, Public Sector

Docebo

1d•Hybrid

About The Position

At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses. We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall—they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive. So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops. As a Customer Success Manager, Public Sector, you are the ultimate architect of growth for our government and agency partners, transforming their mission-critical goals into reality through the power of the Docebo platform. You won't just manage accounts; you’ll act as a visionary consultant, bridging the gap between high-level public sector learning strategy and secure technical execution to turn training into an agency-wide superpower. Your mission is to ensure every customer in your civic portfolio feels the "Docebo Heart" by maximizing their ROI, driving deep product adoption, and fostering long-term partnerships that securely defy the status quo.

Requirements

5+ years of experience in Customer Success, specifically within the B2B SaaS space, managing complex, high-value accounts.
Proven ability to build instant rapport and influence diverse stakeholders, ensuring customers achieve their outcomes while you drive upsell growth.
Ability to juggle a high volume of tasks with autonomous, razor-sharp organizational skills.
Ability to deliver messages with clarity, punch, and empathy, whether in a virtual presentation or a written compliance and strategy document.
Natural curiosity for HR or LMS technology and a drive to stay ahead of public sector and industry trends.
Embody the "Docebo Heart," approaching every interaction with positive intent, a collaborative mindset, and a passion for inclusivity.
Ready and willing to travel up to 25% of the time.

Nice To Haves

Deep familiarity with the LMS or HR Tech ecosystem, combined with a strong background navigating public sector or government procurement landscapes.
Experience navigating complex technical integrations within a learning environment, particularly alongside a working knowledge of FedRAMP certification and security standards.

Responsibilities

Act as the primary advocate and trusted advisor for your public sector portfolio, ensuring their unique regulatory and organizational challenges are met with innovative, effective solutions.
Consult with agency partners on industry best practices to ensure the Docebo LMS is fully integrated into their culture and driving measurable, mission-oriented results.
Become a certified Docebo expert, guiding customers through complex configurations and showing them how to unlock the full potential of our AI-powered tools.
Simplify complex technical concepts into clear, business-focused narratives that resonate with stakeholders from IT admins to high-ranking public officials.
Proactively manage the renewal cycle and identify clever upsell or cross-sell opportunities that help our public sector customers expand their community and organizational impact.
Partner across internal teams—from Sales to Product—to ensure a seamless, world-class experience for every learner and leader we serve.
Calmly and strategically navigate high-stakes challenges, turning potential bureaucratic or technical roadblocks into opportunities for deeper trust and resolution.