Customer Success Manager, Payments

MHC•Burnsville, MN

28d•$90,000 - $100,000•Remote

About The Position

MHC is a global provider of AI-powered SaaS solutions for document, communication, and payment automation, designed for highly regulated industries. Their platform helps organizations improve efficiency, ensure compliance, and modernize customer communications. MHC solutions are used to generate over 10 billion documents and process billions in AP payments annually. The company is recognized as a Leader in multiple G2 reports and featured in analyst reports from Gartner, IDC, Aspire, and Aragon. MHC emphasizes a people-centric approach, supporting a flexible work-where-you-live model and has been named one of Minnesota's Top Workplaces for five consecutive years based on employee feedback. They foster a culture of growth, continuous improvement, and collaboration, encouraging bold experimentation and celebrating customer success.

Requirements

Bachelor’s degree in business or other related focus
5+ years of experience in Customer Success, Account Management, or Relationship Management
Strong background in B2B payments, AP/AR automation, or financial technology
Demonstrated success in driving customer growth, retention, and revenue expansion
Experience leading or supporting vendor enrollment campaigns and payment adoption initiatives
Ability to operate both strategically and tactically in a fast-paced environment
Excellent communication and stakeholder management skills
Strong organizational and time management skills, with the ability to manage multiple priorities
Experience working with external partners and managing cross-functional collaboration
Data-driven mindset with the ability to translate insights into actionable recommendations

Nice To Haves

Experience working with or alongside Bottomline or similar payment network providers
Familiarity with ERP integrations and procurement/AP workflows
Knowledge of electronic payment methods (ACH, virtual card, wire, etc.)
Tools and tech stack: Salesforce, Gong, Teamworks, Excel

Responsibilities

Act as the primary point of contact for a portfolio of Payments focused customers
Build and maintain strong, long-term relationships with key stakeholders
Understand each customer's business goals and align payment strategies to drive value
Support customers end to end from sale to onboarding of their payment programs
Lead vendor enrollment campaign kickoffs, ensuring successful program launches
Own the full lifecycle of vendor enablement and electronic payment adoption (ACH, virtual card, etc.) from initial enrollment through ongoing optimization of payment mix to increase efficiency, ROI, and program spend
Identify opportunities to expand payment programs, grow spend, and increase revenue
Serve as a trusted strategic advisor, helping customers optimize and scale their payment programs
Use data and insights to guide customers toward continuous improvement and measurable outcomes
Deliver consistent, proactive communication and reporting to customers
Manage a book of business while ensuring a high level of service across all accounts
Track customer health, adoption metrics, and revenue performance
Work closely with Bottomline as a key payments partner
Maintain regular communication with Bottomline to align on account strategy, performance, and opportunities
Coordinate cross-functional efforts to ensure seamless customer experience
Act as the front line of support for customer questions and program needs
Partner with internal teams (Product, Customer and Sales) and Bottomline to resolve issues quickly and effectively

Benefits

Workplace Flexibility
401(k) Plan: Deferred and Roth options available to help you save for retirement, with a generous employer match of 50% up to maximum of 4.5% of gross pay.
Medical Plans: Comprehensive co-pay or HSA coverage options to keep you and your family healthy.
Dental and Vision Plans: Access to a large network of providers for dental and vision health.
Daycare and Medical FSA/HSA: Save on eligible daycare and healthcare expenses with our flexible spending and health savings account plans.
Group Term Life Insurance: Coverage of $50,000 to provide peace of mind.
Generous Paid Time Off (PTO) Policies: Ample time to relax and recharge.
Employee Assistance Program (EAP): Support for personal and professional challenges.
Voluntary Benefits Available: Additional Life Insurance, Critical Illness Insurance, Accident, Cancer & Hospital Indemnity Insurance, Legal/ID Shield, Pet Insurance
Parental Leave: If your state offers a paid family or medical leave program, you will have access to those benefits. For employees in states without a state program, we offer: Four weeks of paid paternity leave, available after one year of employment, with partial eligibility beginning at six months. Twelve weeks of paid leave for the birth parent, eligibility rules apply.