Customer Success Manager, Payer & Employer

Verily•US - Illinois Remote, IL

1d•$113,000 - $170,000

About The Position

Verily Health is seeking a Customer Success Manager for key accounts within its payer & employer sector. You will develop, maintain, and build upon foundational relationships with key customer stakeholders to enable quality solution delivery and customer health.

Requirements

8+ years’ experience managing a book of existing clients as a Customer Success Manager or similar role, with a reference-able track record of success.
5+ years’ experience managing high value, complex, and strategic partnership accounts.
Bachelor’s degree or equivalent experience.
Customer-centric with a focus on driving customer outcomes and achieving customer objectives in partnership with Verily and its suite of products.
Excellent interpersonal skills, with the ability to communicate and collaborate efficiently with individuals at various levels, both internal and externally.
Qualified applicants must not require employer sponsored work authorization now or in the future for employment in the United States.

Nice To Haves

Strong relationship management skills with the ability to effectively reach outcomes that balance client satisfaction with company interests
Must be accountable with a strong work ethic, a sense of urgency and ownership, and be able to work effectively both independently and as part of a team
Needs to be coachable, always willing to learn, and have the right combination of patience and tenacity
Ability to deliver results under pressure, work independently, and take ownership of assigned projects
Ability to achieve results without formal authority, using collaboration and management appropriately across departments to deliver results efficiently

Responsibilities

Build trusted relationships with executives and key stakeholders within the client organizations to understand their strategic goals, drive product adoption, and achieve customer defined outcomes/value.
Act as the external and internal point of contact for day to day client interactions, including preparing for and following up with weekly meetings, weekly and annual reporting, and ad hoc requests.
Create success plans that align use cases with customer objectives and be able to configure them to client’s specific business hierarchy and organizational structure.
Secure renewals and identify new revenue opportunities to achieve annual renewal and growth targets.
Drive escalation of client issues and potential risk, quarterback the risk mitigation process, and ensure successful resolution of issues in a timely manner to create a positive customer experience.