Customer Success Manager - OEM

Proofpoint•Colorado Springs, TX

4d•Remote

About The Position

Proofpoint is seeking a highly motivated, strategic, and technically savvy OEM Customer Success Manager (CSM) to drive success across our OEM customer base. This is a post-sales, customer-centric role focused on ensuring customers realize maximum value from Proofpoint’s threat intelligence and data services. Unlike traditional deployments, OEM customers integrate Proofpoint data directly into their own products and platforms. As such, this role requires a strong ability to engage with product, engineering, and business stakeholders to drive deeper adoption, integration maturity, and long-term growth. This is a brand new role to Proofpoint with significant opportunity to help set our strategy and build processes to support our OEM business. The OEM CSM will act as a trusted advisor, helping customers operationalize Proofpoint data within their offerings, expand use cases, and maximize the business impact of their investment.

Requirements

8 + years of experience in Customer Success, Technical Account Management, Product-facing roles, or similar
Experience working with APIs, data products, threat intelligence, or platform integrations
Strong ability to engage with product managers and technical stakeholders, translating technical capabilities into business value
Proven track record of driving customer adoption, retention, and expansion
Analytical mindset with the ability to interpret usage data and derive actionable insights
Excellent communication and presentation skills, including executive-level engagement
Ability to operate independently in a fast-paced, evolving environment

Nice To Haves

Experience in cybersecurity, threat intelligence, or data-as-a-service (DaaS) environments
Familiarity with product development lifecycles and SaaS/platform integrations
Experience working with OEM or embedded technology partnerships

Responsibilities

Guide customers through their lifecycle, ensuring successful onboarding, integration, and ongoing expansion of Proofpoint data within their products
Develop and execute Customer Success Plans (CSPs) aligned to customer product strategies, business outcomes, and growth objectives
Drive increased consumption and utilization of Proofpoint data, identifying opportunities for broader and deeper integration
Conduct regular business reviews and health checks focused on adoption, performance, and value realization
Build strong relationships with product managers, engineering teams, and business leaders within customer organizations
Serve as a strategic advisor on how to best leverage Proofpoint’s threat intelligence to enhance customer offerings
Help customers translate data capabilities into differentiated product features and market value
Identify expansion opportunities through new use cases, additional data feeds, or increased scale of integration
Proactively manage account health, identifying risks and leading mitigation strategies
Partner with Sales on renewals, upsell, and long-term account growth
Act as the internal advocate for OEM customers, providing structured feedback to Product Management and Engineering
Identify trends across customers to influence roadmap, packaging, and delivery of Proofpoint data services
Work closely with Product, Engineering, Sales, Support, and Threat Intelligence teams to drive customer success outcomes
Coordinate resources to resolve technical challenges, accelerate integrations, and improve time-to-value