SaaS

Retraced

31d•Remote

About The Position

Retraced transforms supply chain transparency into a strategic advantage for fashion and textile companies. Our AI-first platform acts as collaborative data infrastructure for sourcing, supplier lifecycle management, compliance and sustainability. It combines multi-tier supply chain mapping, risk management, CAPA management, and supplier collaboration tools in one system, with Digital Product Passports to connect consumers, too. Real-time insights help brands navigate trade volatility, meet compliance expectations, and build resilient, sustainable supply chains. Trusted by over 150 brands and 25,000 suppliers worldwide, including SKIMS, Samsøe Samsøe, Calzedonia, and Marc O'Polo. As Customer Success Manager Nordics, you’ll own enterprise relationships end to end — from implementation to measurable value realization across complex supplier networks. If you thrive at the intersection of strategic advisory, operational execution and measurable impact — and want your work to shape resilient global supply chains — then read on.

Requirements

Several years of experience in enterprise Customer Success, Account Management, or a comparable customer-facing B2B role
Strong track record of managing complex stakeholders and driving measurable outcomes
Comfortable operating in SaaS environments with structured success frameworks and KPIs
Strong communicator who enjoys solving complex, cross-functional challenges
Tech-savvy with solid project management capabilities
Familiar with SLA-driven environments and performance measurement frameworks
Passionate about sustainability and motivated to drive measurable impact
Demonstrated expertise in supply chain dynamics and regulatory compliance
Strategic thinker with a pragmatic, structured execution style
Confident and approachable partner to both customers and internal stakeholders
Fluent in German, at least one Nordic language, and English at C1 level

Nice To Haves

Experience working in a remote or hybrid-first company is a plus

Responsibilities

Manage enterprise customers by proactively ensuring successful implementation and adoption of the Retraced platform
Define a clear quarterly success framework and roadmap with KPI-driven goals, aligned with customer priorities
Plan and execute activation strategies across customers’ supplier networks
Act as the primary point of contact for customers and their suppliers
Identify risks early and drive structured mitigation plans
Translate customer insights into product feedback in close collaboration with Product and Engineering
Identify expansion and up-selling opportunities within existing accounts