Customer Success Manager, Mid-Market
About The Position
Our mission at Greenhouse is to make hiring work for everyone – so we go to great lengths to hire great people because we believe that they’re the foundation of our success. At Greenhouse, you’ll join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can achieve our mission. Join us to do the best work of your career, solving meaningful problems with remarkable teams. Greenhouse is looking for a Customer Success Manager, Mid-Market to join our team! Hiring well means engaging all parts of the business and leading organizational change. With this in mind, our Customer Success Managers guide our customers to drive the success of their organizations by transforming the way they hire. Customer Success at Greenhouse isn't just about relationship management - it's about digging into each customer's goals to uncover what value looks like for them, and using everything from product expertise to AI-powered workflows to deliver it.
Requirements
- 2+ years of hands-on account management or customer success experience, preferably in B2B tech/SaaS
- A track record of achieving or overachieving against gross revenue retention goals
- Demonstrated AI proficiency – you've built and iterated on AI workflows or automations, not just used the tools
- Strong written and verbal presentation skills
- Solutions-oriented objection handling, including high-pressure pricing and product conversations
- Ability to manage conflicting priorities across a large book of business
- Applicants must be currently authorized to work in the United States on a full-time basis.
Nice To Haves
- Experience in the HR or Talent Acquisition tech space, a plus
- Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply
- If you are based in California, we encourage you to read this important information for California residents linked here.
Responsibilities
- Own and manage a book of mid-market customer relationships to showcase the value of Greenhouse and drive gross and net revenue retention
- Dig into each customer's goals through thoughtful discovery and translate them into positive business outcomes you execute and verify
- Build and refine AI-powered workflows that reduce administrative work and scale how you deliver value across your book
- Prioritize strategically across your accounts, deciding which products and features matter most to each customer in a fast-moving, competitive market
- Advocate internally for customer needs to our Support, Product, Engineering, and Sales teams
- Partner with Account Managers throughout the customer lifecycle to prevent churn, surface expansion opportunities, and ensure renewals
- Team up with Implementation Strategists through onboarding to ensure the successful launch of new Greenhouse customers
- Additional projects and responsibilities as business needs require
Benefits
- medical, dental, and vision insurance
- basic life insurance
- mental health resources
- financial wellness benefits
- a fully paid parental leave program
- short-term and long-term disability coverage
- a 401(k) plan and company match
- up to 14 scheduled paid holidays
- up to 80 hours of paid sick leave
- up to 20-25 days of paid vacation time annually, depending on tenure
- flexible paid time off (PTO)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
