Customer Success Manager, Mid Market - Moveworks

ServiceNow•Santa Clara, CA

1d•$99,500 - $164,200•Hybrid

About The Position

The role of the Customer Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.

Requirements

2+ years of account management, implementation, or sales experience in software/SaaS
Experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience
Experience supporting deployments with large enterprise customers
Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal
Experience building strong internal and external relationships, including with senior-level executives throughout companies
Diplomatic, tactful, and poised under pressure
Voracious appetite to learn and grow
Completed a Bachelor’s degree
Willing to travel 10-25% of the time

Responsibilities

Partner with our initial customers to drive product value
Develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value
Partner cross-functionally to translate business needs and product requirements into new solutions for customers
Evolve and iterate on our customer onboarding strategy
Work with internal teams and customers to drive adoption, engagement and growth
Help customers identify, quantify, and work toward transformational goals in partnership with Moveworks
Adapt quickly to product changes and limitations, and communicate these strategically to stakeholders
Act as the voice of the customer, gathering customer feedback and helping share the product roadmap