Customer Success Manager, Mid-Market

Loopio Inc. • Toronto, ON

6d • CA$84,000 - CA$111,960 • Remote

About The Position

Loopio is looking for a relationship-focused, data-oriented individual to join their Customer Success team. In this role, the individual will manage their own accounts and collaborate with the wider Customer Success team on initiatives to drive forward the CS Team. This is an opportunity to join a rapid-growth company with endless opportunities to accelerate one's career.

Requirements

• Impeccable written and oral communication skills
• Superb relationship-building skills, with a proven ability to cultivate deep and meaningful relationships with your teams and clients
• Extremely analytical; you leverage data in all of your decision-making
• Highly organized
• Results-oriented
• At least 1-2 years of Account Management, Customer Success, or similar experience

Nice To Haves

• Experience in a SaaS company is a plus
• Experience writing sales proposals or responding to RFPs is a huge plus

Responsibilities

• Build meaningful relationships with Loopio's Mid-Market customers through engaging emails, phone calls, and in-person meetings
• Partner with the dedicated Customer Enablement Manager to ensure a seamless transition from onboarding to our nurture phase
• Partner with customers to develop meaningful plans that feed their long-term goals and adhere to our Customer Journeys
• Develop creative strategies to increase customer adoption and produce Loopio advocates
• Collaborate with our Account Management team to drive growth and reduce churn
• Manage key metrics that feed into team-based goals around adoption, retention, growth, and advocacy
• Measure and action on adoption data through our Customer Health Score framework
• Work with the Product Teams to champion customer insights and stories
• Share Customer Success stories through case studies, blog posts, and internal communication
• Work with the Support & Services Teams to ensure alignment and provide a cohesive Loopio experience

Benefits

• Ongoing feedback and regular 1-on-1s
• Professional mastery allowance for learning support
• Wide range of health and wellness benefits to support physical and mental well-being, starting day 1
• MacBook laptop
• Monthly phone and internet subsidy
• Work-from-home budget
• Opportunities for connections in a remote-first environment
• Participation in townhalls, AMA (Ask-Me-Anything), and quarterly celebrations
• Four active Employee Resource Groups
• Award-winning workplace

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed