Customer Success Manager Junior

Orquest

28d•Hybrid

About The Position

Orquest was born from a conviction: in retail, every interaction counts. A fundamental part of the in-store experience is people — both customers and employees — and our software is created precisely to synchronize both. We put AI and machine learning at the service of stores so they always have the right employee, in the right place, at the right time. Our team is growing and we're looking for a Customer Success Manager Junior (CSM) to help drive software adoption, maximize value, and ensure long-term satisfaction for our clients.

Requirements

2+ years of experience as a Customer Success Manager.
B2B SaaS Experience: Proven experience dealing with B2B clients. Ability to navigate corporate accounts, manage expectations, and handle situations where a client might not immediately see the value of the tool.
Analytical Skills: Comfortable working with data, Excel, and ideally Power BI, to build reports that tell a story.
CRM Proficiency: Previous experience using CRMs (HubSpot, Vitali, Salesforce) to manage your pipeline.
Languages: Excellent English and Spanish.
Soft Skills: Highly proactive, resilient, structured, and capable of prioritizing tasks autonomously.

Nice To Haves

A strong level of French.
Previous knowledge of the Retail or Restaurant/QSR industries.

Responsibilities

Manage and nurture a portfolio of mid-sized and enterprise B2B accounts, navigating their organizations to build trusted relationships with key stakeholders.
Understand specific KPIs clients want to improve and guide them to achieve those goals using Orquest.
Use data and reports to prepare meetings and demonstrate the tangible ROI and time-savings our tool provides to the client.
Monitor adoption metrics, anticipate risks, and manage day-to-day situations with clients, ensuring they see continuous value in our software.
Act as the voice of the customer, proposing internal improvements and escalating product feedback to our tech and adoption teams.