Customer Success Manager, Instrument and Equipment Services – NAM

Thermo Fisher Scientific • Houston, TX

3d • Onsite

About The Position

Thermo Fisher Scientific Inc. is the world leader in serving science, with revenues of $32 billion and more than 52,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support. Division Summary Launched in 2011 to enhance customer productivity, Unity Lab Services is one of Thermo Fisher Scientific’s five premier brands. We provide a single source for integrated lab service, support and supply management. IES (the internal acronym standing for Instrument and Enterprise Services Division) encompasses over 3600 global service professionals with the broadest service portfolio in the market coupled with access to a deep bench of domain expertise. Position Summary The Customer Success Manager is a Inside Sales role focused on selling service products such as warranty extensions, maintenance and service contracts, and qualifications. This role involves building strong customer relationships, recognizing market trends, and collaborating with internal and external partners to increase market share and achieve financial goals.

Requirements

• Bachelor’s degree in Business, Science, Finance or equivalent work experience preferred.
• 3-+yrs of sales experience with proven ability to qualify opportunities, and close deals.
• Capable of prioritizing, being effective, and strong negotiation skills.
• Prior experience in similar roles (sales, tele-sales, sales administration) in a corporate/matrix organization is preferred.
• Excellent oral and written communication skills, with the ability to navigate different hierarchical levels and positions authoritatively.
• High level of organizational skills and self-discipline to optimize time management and efficiency in daily activities.
• High self-motivation, team spirit, flexibility, and a positive demeanor.
• Knowledge in the field of instrumental analytics/life sciences.
• Excellent IT skills, including MS Office, SAP ERP, and CRM systems.
• Ability to travel to customer locations up to 25%; includes overnight travel
• Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation and Involvement

Responsibilities

• Focus on selling service products such as warranty extensions, maintenance and service contracts, and qualifications.
• Implement promotional and sales actions.
• Provide intensive support to assigned customers in collaboration Service Contract Specialists (new business team) and Service leaders.
• As needed, visit customers for contract negotiations within the assigned region, with a readiness to travel 10-25%.
• Ensure timely contract renewals, including tracking deadlines, developing proposal, and following up to maintain and grow existing business.
• Actively acquire and consult with existing and new customers for the sale of service products.
• As required, prepare sales reports, statistics, and forecast summarys.
• Use SAP, Cloud for Service (C4S), and Salesforce (SFDC) systems for quote creation, edits and logging sales activities.
• Build and maintain close and long-term business relationships through meetings, phone, and email contacts to communicate product and service information and capture strategic information.
• Ensure the achievement of annual and quarterly financial goals by identifying, developing, and proactively pursuing relevant leads.

Benefits

• Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
• We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
• Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree