Customer Success Manager II

Criteo•Boston, MA

1d•$70,000 - $75,000•Hybrid

About The Position

As a Customer Success Manager II, you will be responsible for driving the successful execution and optimization of digital advertising campaigns in Criteo’s Commerce Growth platform. As a key client-facing member of the account team, you will support a diverse portfolio of advertisers and partner closely with them to understand their strategic goals. You will also collaborate cross-functionally with internal stakeholders to ensure seamless execution, maximize client satisfaction, and contribute to Criteo’s continued growth.

Requirements

Exceptional organization skills; ability to appropriately prioritize across competing responsibilities and stakeholders
Exceptional attention to detail; ability to follow processes and complete tasks with a high degree of accuracy
Strong written and verbal communication skills; ability to adapt your communication style to your audience
Solutions-oriented; willingness to continue working on a problem until a satisfactory conclusion is reached
Collaborative spirit; enjoys building strong relationships and working together to achieve a common goal
Adaptable; ability to learn quickly and thrive in a fast-paced environment
Self-motivated; comfortable navigating through ambiguous challenges autonomously
2-3 years of experience working in a customer-facing roles
Experience in advertising, ad tech, or digital media preferred

Responsibilities

Deliver excellent customer service via friendly, timely, and clear communication
Coordinate set-up of new advertising campaigns and updates to existing campaign settings (i.e. creative, audience targeting, tracking) within Criteo’s Commerce Growth platform, ensuring a high level of quality and accuracy
Work cross-functionally with Account Strategy and Operations (Technical Solutions, Analytics, Creative Services, AdOps) teams to coordinate higher-complexity implementations such as A/B testing or custom creative builds
Provide first-level troubleshooting and escalation for Criteo products and features
Serve as an expert resource on Criteo platform functionality and best practices
Maintain a baseline understanding of your clients’ objectives and how your work impacts their success